Contact Soda Horse Peak: Order Desk, Email and Returns
Quick answerFor tracking, cancellations and refunds on a Soda Horse Peak order, call the order desk at +1 (302) 200-3480 with your order ID. Sales questions in writing go to [email protected]. Website questions go to [email protected], read Mon-Fri 9:00am-5:00pm ET; it cannot see orders. For chest pain, call 911.
- 60-day satisfaction window
- Shipping shown on the order page
How do I contact Soda Horse Peak?
There is one support phone line, two email inboxes and two postal addresses for Soda Horse Peak. Each one handles a different kind of question.
This website is run by Gosodahorsepeak, a U.S. stocking partner for Soda Horse Peak, not the maker. Our about page explains who we are.
Order support
+1 (302) 200-3480
Tracking, cancellations and refunds. Run by BuyGoods. Hours not published.
Sales email
[email protected]
Questions before you buy, and help with a placed order in writing.
Website email
[email protected]
Page errors, typos, privacy and press. Mon-Fri 9:00am-5:00pm ET. Cannot see orders.
Office
1 Hudson Square, Floor 8, New York, NY 10013
Business mail for Gosodahorsepeak. Not for returns.
Returns address
590 Madison Avenue, Floor 21, New York, NY 10022
Call first. Name, email and order ID inside; tracked postage at your cost.
Emergency
Chest pain: call 911. An erection lasting over 4 hours: emergency care. No contact here can help in an emergency.
Who handles what?
Match your question to a row below. Picking the right desk first saves you a second call.
| Who handles it | Contact | Use it for | Have this ready |
|---|---|---|---|
| Order support (BuyGoods) | +1 (302) 200-3480 | Changing or cancelling an order; tracking; refunds; billing | Order ID, full name, checkout email |
| Sales email | [email protected] | Pack questions; help with a placed order in writing; a request for the label photo | Order ID if you have one |
| Website email | [email protected] | Typos, broken links, privacy requests, press, a look-alike site to report | Page address or a screenshot |
| Office | 1 Hudson Square, Floor 8, New York, NY 10013 | Business letters to Gosodahorsepeak | Not for returns |
| Returns address | 590 Madison Avenue, Floor 21, New York, NY 10022 | Parcels sent back for a refund, after your call | Name, email and order ID inside |
| Your doctor or pharmacist | Your usual clinic | Medicine checks, erection concerns, side effects | The bottle or a photo of its label |
| Your card issuer | Number on the back of your card | A charge you did not agree to | Your receipt and statement |
| Emergency services | Call 911 | Chest pain, fainting, a racing heartbeat, or an erection over 4 hours | Nothing; call first |
How does a call to the order desk work?
The desk at +1 (302) 200-3480 belongs to BuyGoods, the retailer named on the Soda Horse Peak sales page. It can see your payment and shipping record, so it is the place for changes and refunds.
Its hours are not in our files. If no one picks up, try at another time of day, or email the sales address with your order ID.
What should you include when you write or call?
A few details turn a long call into a short one. They also leave a paper trail if you need a refund later.
Never email or text a full card number. The desk can find your order without it.
Have these ready
- Your order ID from the confirmation email
- The full name and email address used at checkout
- The pack you bought and the date it arrived
- Photos of any damage, a broken seal or a label that looks wrong
- Your screenshot of the checkout terms, for a refund question
How do you ask for the Supplement Facts panel?
Ask the order desk or the sales inbox for a clear photo of the panel for your lot. No panel has been published online, so this is the way to see one before you buy.
Ask for the serving size too. One look-alike site says 1 gummy a day and another says 2, and that decides how long a bottle lasts.
Once you have the photo, our Supplement Facts page shows what a complete panel should list.
What can the website inbox help with?
The website inbox, [email protected], is read Mon-Fri 9:00am-5:00pm ET. It covers this website only: page errors, typos, privacy requests and press.
It cannot see orders, move a parcel or send a refund. If a page looks wrong, send the page address and the sentence in question. Our editorial standards explain how we check and fix it.
What if your order has not arrived?
Start with the tracking link in your order email. The sales page shows “FREE SHIPPING” with an asterisk that is not explained. Checkout shows the final total. Tracking arrives in the order email.
Delivery times are not published in our files. If tracking stalls for several business days, call +1 (302) 200-3480 with your order ID. The shipping page covers what we know about delivery.
How do returns and refunds work?
The sales page shows a 60-day money-back window. The full terms are not in our files, so confirm them with the desk when you call +1 (302) 200-3480.
After the call, mail the bottles to 590 Madison Avenue, Floor 21, New York, NY 10022. Write your full name, email and order ID inside the parcel. Buyer pays return shipping. Use a tracked service. The full process is on our refund policy page.
- 1call to start a claim
- 3-5business days to send the refund
- 5-10days to reach your card
When should you skip all of this and get emergency help?
Emergencies come first
Chest pain, fainting or a racing heartbeat: call 911 now. An erection that lasts more than 4 hours: get emergency care now. Do not call the order desk or email us first.
Tell the responders which supplements and medicines you have taken. If you still have the bottle, bring it.
Some problems are not emergencies but still need a call to your doctor the same day. Dizziness, a pounding headache, or feeling faint when you stand up are examples.
Where should medical questions go?
To your doctor or pharmacist. No contact on this page can give medical advice, and neither can this website.
Ask first if you take nitrates such as nitroglycerin, other heart or blood pressure medicine, ED pills, blood thinners or diabetes medicine. Some herbs linked to this product online, such as horny goat weed, are dangerous with nitroglycerin (WebMD, Horny goat weed).
Talking about erections can feel awkward, but doctors hear it every day. ED can be an early sign of heart disease (Mayo Clinic, ED and heart disease), so the visit is worth it.
What if you were charged by a different site?
Several look-alike websites use the Soda Horse Peak name. If you paid on one of them, our order desk may not be able to find your order.
Check the name on your receipt and your card statement. If a charge looks wrong or keeps repeating, call your card issuer and ask about a dispute. Our buyer check explains how to spot the right checkout.
Contact Soda Horse Peak: questions people ask
What is the Soda Horse Peak phone number?
The order desk number is +1 (302) 200-3480. It is run by BuyGoods, the retailer named on the sales page, and handles tracking and refunds.
Which email address reaches Soda Horse Peak customer service?
Use [email protected] for sales questions and help with a placed order. Use [email protected] for questions about this website; that inbox cannot look up orders.
What are the Soda Horse Peak customer service hours?
The order desk has not published its hours, so try again later if no one answers. The website inbox is read Mon-Fri 9:00am-5:00pm ET.
How do I cancel my Soda Horse Peak order?
Call +1 (302) 200-3480 with your order ID as soon as you can. If the parcel has already shipped, the desk will explain the return steps.
Where can I follow my Soda Horse Peak parcel?
Use the tracking link in your order email. If it stalls or is missing, call the order desk with your order ID.
Can I get the Soda Horse Peak Supplement Facts panel from customer service?
You can ask. Call the order desk or email the sales address and request a clear photo of the panel for your lot.
Can Soda Horse Peak customer service tell me if it is safe with my heart medicine?
No. Neither the order desk nor our inbox can give medical advice. Ask your doctor or pharmacist, and bring the bottle.
What should I do for chest pain after taking a supplement?
Call 911 right away. Do not drive yourself, and tell the responders every supplement and medicine you have taken.
What should I do if an erection lasts more than 4 hours?
Get emergency care right away. It is a medical emergency, and waiting can cause lasting damage.
Is the Soda Horse Peak office the same as the return address?
No. The office is at 1 Hudson Square, Floor 8, New York, NY 10013. Returns go to 590 Madison Avenue, Floor 21, New York, NY 10022.
Ready to try Soda Horse Peak?
30 gummies a bottle, from $49 a bottle on the 6-bottle pack, with a 60-day money-back window shown on the sales page. Ask for the Supplement Facts before you rely on it, and ask your doctor first if you take heart medicine.