Soda Horse Peak Order Tracking: Where Is My Parcel?

Tracking arrives in your order email. It is the only tracking source we know of. Find the message sent right after checkout, open the tracking link or number, and follow the parcel from there.

If you cannot find it, search your inbox for Soda Horse Peak or the word order, then check spam and promotions, because filters sometimes catch order emails. Still nothing? Call order support on +1 (302) 200-3480 with your order ID.

We will not guess a number of days. Check the pack, the shipping line and the final total on the order summary before you pay.

Take photos first, then call. Pictures taken before you unpack are your strongest proof.

• Damaged: photograph the outside, the shipping label and each bottle. Check for broken seals, crushed bottles or gummies stuck together from heat. Keep the box and packing until support tells you what to do.
• Missing: a parcel marked delivered may be with a neighbor, in a mail room or at a reception area. Still missing a day later? Ask order support to open a trace with the carrier.
• Wrong item: if you receive a different product or brand name, do not take it, and call.

Keep a short log of each call: the date, who you spoke to and what they agreed. That record helps if you later need a refund.

Changes go through order support. Call as soon as you spot a mistake, because changes usually stop once the parcel leaves. Have your order ID, the name and email from checkout, the corrected address and the pack you ordered ready.

A return starts with a phone call, not a parcel. Write your full name, email and order ID inside the parcel and mail it to 590 Madison Avenue, Floor 21, New York, NY 10022. The buyer pays return shipping, so use a tracked service. Refunds are issued 3 to 5 business days after the return is credited, then 5 to 10 days to show on the card.

Ask order support whether the 60 days count from the order or from delivery, because the terms are not published in our files. A simple plan keeps you safe either way.

The shipping page and the refund policy hold the details we have.

The honest answer to "when will it arrive" is that no one has published a number. What you can control is the paper trail: the order email, the order ID, a screenshot of the total and a short call log.

With those, a late or damaged parcel is a short phone call instead of a long argument, and you stay inside the 60-day window.

Last updated November 11, 2026