Soda Horse Peak Customer Service: Phone Number, Email and Who Handles What
Quick answerCall +1 (302) 200-3480 for tracking, changes, cancellations and refunds on a Soda Horse Peak order. Written questions about a pack or an order go to [email protected], and website questions go to [email protected], which cannot see orders. Have your order ID, full name and checkout email ready.
- 60-day satisfaction window
- Shipping shown on the order page
Which number and email should you use?
Only the order support line can see your order, so anything about money or a parcel starts there. The two email addresses split the rest of the questions.
| Who handles it | Contact | Use it for |
|---|---|---|
| Order support | +1 (302) 200-3480 | Changing or cancelling an order, tracking, refunds and billing |
| Sales email | [email protected] | Pack questions, help with a placed order in writing, a request for the label photo |
| Website email | [email protected] | Page errors, typos, privacy requests, a look-alike site to report |
| Office | 1 Hudson Square, Floor 8, New York, NY 10013 | Business letters to Gosodahorsepeak, not for returns |
| Returns address | 590 Madison Avenue, Floor 21, New York, NY 10022 | Parcels sent back for a refund, after your call |
The website email is read Monday to Friday, 9:00 am to 5:00 pm ET. It cannot see orders. The phone line's hours are not published, so if nobody answers, try again later in the day.
What should you have ready before you contact support?
A short list saves you a second call. Gather these first.
- Your order ID from the confirmation email.
- The full name and email address used at checkout.
- The pack you bought and the date it arrived.
- Photos of any damage, a broken seal or a label that looks wrong.
- A screenshot of the checkout terms, if you have a refund question.
Search your inbox, and the spam or promotions folder, for the order email. It holds your order ID and the tracking link.
How do you make the call, step by step?
- 01
Open your order email
It holds your order ID and tracking link.
- 02
Dial +1 (302) 200-3480
Hours are not published. If the line is busy, try again later.
- 03
Give your details
Share the order ID, your full name and the email used at checkout.
- 04
Write down the outcome
Note the date, the agent's name and any reference number they give you.
If you are asking about the label, request a photo of the Supplement Facts panel for your lot. The lot reference we hold is SHP-26/GO-6756, so you can ask whether yours matches. It is a reference only, and no lab certificate has been published.
How do you ask for a refund or return a bottle?
The money-back window is 60 days from purchase. Call first, because the returns address is for parcels sent after your call. Put your name, email and order ID inside the parcel, and expect to pay tracked postage yourself.
| Step | What to know |
|---|---|
| Window | 60 days from the purchase date |
| Return postage | Paid by the buyer |
| Refund posting | 3 to 5 business days after the return is credited |
| On your card | A further 5 to 10 days |
Our refund policy page has the full steps and our guarantee page explains what the 60 days cover. For a charge you did not agree to, call the number on the back of your card.
When is someone else the right contact?
Support can help with an order, but not with your health. Your doctor or pharmacist is the right person for medicine checks, erection concerns and side effects, so take the bottle or a photo of the label.
Call 911 first
Chest pain, fainting, a racing heartbeat, or an erection that lasts longer than 4 hours need emergency care. Do not call order support first.
The contact page lists every address in one place, and the shipping page explains how tracking arrives by email.
Frequently asked questions
What is the Soda Horse Peak customer service phone number?
Call +1 (302) 200-3480 for tracking, changes, cancellations and refunds. Its hours are not published, so try again later if nobody answers.
Which email should I use for a Soda Horse Peak order?
Use [email protected] for pack questions and help with a placed order in writing. The website email, [email protected], cannot see orders.
Where do I send a Soda Horse Peak return?
Call support first. After your call, the returns address is 590 Madison Avenue, Floor 21, New York, NY 10022. Put your name, email and order ID inside and expect to pay tracked postage.
Our view
Most delays come from writing to the wrong place. The phone line sees your order, the sales email answers pack questions, and the website email handles the website.
Start with the order email, keep notes of every call, and stay well inside the 60-day window.
Last updated
Want to read the label for yourself?
Order the gummies, read the Supplement Facts panel on the bottle and compare it with the lists on this site.
We may earn money when you buy through our links. That does not change what we write.
